AGRAMKOW Services
Increase reliability, save cost, and improve your assets’ performance
Proven reliability
Good service is key when it comes to ensuring the reliability of your equipment. With an AGRAMKOW service agreement, you can feel confident that your equipment is operating at optimal performance, all the time.
You can minimize unplanned repair work, increase asset availability, lower costs, and reduce the risk of equipment failure. What is more, our service staff is located all around the globe, so the response time is kept to a minimum, for you to focus on providing efficient, high-quality results.
Vast experience and continuous reviews of customer needs has allowed us to expand our service portfolio to provide the best solution for our customers.
Support Center
The Support Center is available 24 hours a day, 5 days a week and designed to provide you with seamless, global assistance.
Whether you are troubleshooting production equipment, resolving software challenges, or need expert guidance, we offer a round-the-clock assistance and ensure that you always get support when needed.
Your benefits:
- 24/5 availability: Our Support Center is now open 24 hours a day, Monday to Friday, offering 24-hour, remote assistance across all global time zones.
- Direct access to technicians: No more waiting in line! Get direct access to our skilled technicians who are ready to resolve your issues quickly and efficiently.
- Global support: Whether you are in America, Europe, Asia, or anywhere in between, we have got you covered with localized support tailored to your needs.
With the Support Center, we are committed to delivering fast, efficient, and personalized support - ensuring that any issues or disruptions can be addressed promptly, minimizing downtime, and keeping your production running smoothly.
Competent and valuable support when and where you need it
Explore our service offering
Global service whenever you need it
For more than four decades, we have been proud to serve manufacturers of refrigerators, freezers, and air-conditioning units all over the world. Based on our vast experience, we provide reliable, high-quality service that can be tailored to your individual needs.
Why gamble with your assets and risk downtime, when you can minimize unplanned repair work, increase asset availability, lower costs, and reduce the risk of equipment failure.
Digital user manuals
From May 16th 2025, AGRAMKOW will provide digital user manuals with all products. These digital user manuals will replace printed versions but still contain all the essential information and user guidelines. In compliance with international regulations, including:
- EU Machine directive 2006/42/EF
- EU Machine regulation 2023/1230/EU
- ISO12100/ISO20607/ISO82079-1/ANSI Z535.6
these digital formats are fully aligned with the relevant requirements for product safety and user information.
Changing to digital user manuals is an important step on our sustainability journey. Aligned with our commitment to ESG principles, we aim to reduce our environmental impact and conserve natural resources. By cutting paper consumption, we also help lower the carbon footprint associated with printing and transporting physical documents.
This transition, also brings added convenience to our customers where they now will have instant access to manuals, allowing them to find information quickly and easily on any device.
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